NITRA AGENCY INC. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, retain, and safeguard information when you use our website, chat, forms, SMS program, and in-person insurance, DMV, Live Scan, notary, and tax-related services in California.
1. Information We Collect
We collect the following categories of personal information when needed for our services:
- Identifiers: Name, address, email address, phone number, date of birth, driver's license number, and related contact details.
- Insurance and Vehicle Information: VIN, vehicle make/model/year, registration information, policy numbers, coverage requests, claims history, and quote details.
- Payment and Billing Information: Payment status, billing details, and transaction history. We do not ask you to submit full payment card numbers through website chat or standard website forms.
- Communications: Contact form messages, chat conversations, email newsletter signups, SMS consent status, opt-in/opt-out records, and message timestamps.
- Device and Usage Information: IP address, browser type, approximate location inferred from IP address, pages viewed, and website interactions.
- Sensitive Service Records: For certain services, we may receive driver's license, insurance, tax, government form, Live Scan, notary, or other sensitive records needed to perform the service you request.
2. How We Use Information
We use personal information for these purposes:
- To process and manage vehicle registration, renewals, insurance quotes, policies, Live Scan, notary, tax-related, and other requested services.
- To verify identity and eligibility for services.
- To communicate with you about quotes, appointments, policies, registrations, claims, documents, and service updates.
- To process payments, billing questions, and business records.
- To improve our services, customer support, website reliability, and service workflows.
- To protect against fraud, misuse, security incidents, and unauthorized access.
- To document consent, opt-outs, legal compliance, and privacy requests.
3. How We Share Information
We share personal information only as reasonably needed for business, legal, and service purposes:
- Service Providers: Website hosting, database storage, email and SMS delivery, form processing, maps, payment support, customer service, and analytics services after consent.
- Insurance, DMV, Live Scan, Tax, or Notary Partners: Carriers, agencies, processors, government portals, or professional partners when needed to complete the service you request.
- Government and Regulators: California DMV, DOJ/FBI-related Live Scan processes, tax authorities, courts, law enforcement, or regulators when required or appropriate.
- Business Transfers: If our business is involved in a merger, acquisition, financing, or sale, information may transfer as part of that transaction subject to applicable law.
4. California Privacy Rights and Choices
California residents may have privacy rights under CalOPPA, the CCPA/CPRA where applicable, and other California privacy laws:
- Right to Know: You can request details about personal information we collect, use, and disclose.
- Right to Correct: You can ask us to correct inaccurate personal information we maintain about you.
- Right to Delete: You can ask us to delete personal information, subject to legal and service-record exceptions.
- Right to Opt Out of Sale or Sharing: We do not sell personal information and do not use cross-context behavioral advertising on this website. We treat Global Privacy Control signals as an opt-out of sale or sharing.
- Right to Limit Sensitive Information: We use sensitive personal information only as needed to provide requested services, comply with law, secure our systems, and maintain service records.
- Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights.
To exercise privacy rights or ask about privacy choices, contact us at info@nitraagencyinc.com or (562) 402-0060. We may need to verify your identity before processing a request.
5. Cookies, Analytics, and Browser Signals
We use essential storage to operate the website and remember your privacy choice. Optional analytics is disabled unless you allow it through our privacy banner. We do not load Google Analytics before analytics consent, and advertising storage remains disabled. Some browsers offer Do Not Track or Global Privacy Control. Because Do Not Track is not uniform across all browsers, we focus on honoring Global Privacy Control where available as an opt-out of sale or sharing.
6. Security of Your Information
We take reasonable precautions to protect personal information from unauthorized access, use, or disclosure. Please do not submit Social Security numbers, full payment card numbers, tax documents, fingerprint records, or other highly sensitive documents through website chat or unencrypted email unless we specifically direct you to a secure process.
7. Data Retention
We retain personal information for as long as needed to provide services, maintain business and legal records, resolve disputes, document consent, comply with insurance, DMV, tax, Live Scan, notary, and other legal requirements, and protect our rights. We delete or de-identify information when it is no longer reasonably needed, unless law requires longer retention.
8. SMS Messaging and Mobile Communications
When you opt in to receive text messages from NITRA Agency Inc., we collect and process:
- Your mobile phone number.
- Your consent status and opt-in/opt-out preferences.
- Message delivery records and timestamps.
- Your responses to our messages, including STOP and HELP.
We use this information to deliver requested messages, manage preferences, document consent, and comply with messaging rules. Your mobile phone number will not be shared with third parties for their marketing purposes. Consent is not a condition of purchase. You may revoke consent by texting STOP to any message.
9. Children
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
10. Changes to This Privacy Notice
We may update this Privacy Notice periodically. Changes are effective when posted on our website, and the Effective Date will be updated accordingly.
11. Contact Us
If you have questions about this Privacy Notice or your privacy rights, contact us at: